President, Asia Pacific and Japan Region - HP
Richard Bailey is President of the Asia Pacific and Japan (APJ) Region for HP. In this role, Richard is responsible for the go-to-market strategy and overall financial performance of the HP APJ business, which encompasses personal computers, technical workstations, printers, managed-print services and web services for both commercial and consumer segments.
Most recently, Richard was Senior Vice President of Customer Support & Solutions, an organization of more than 12,000 worldwide employees which provides industry-leading customer support and solutions to more than 150 million HP customers. In this role he was responsible for driving innovation in digital support and analytics; managing the daily support operations business; ensuring a range of customers from consumers to large enterprise businesses have access to the complete solutions and services they need and overseeing experience, satisfaction and service delivery to HP customers worldwide.
Richard has held senior leadership positions at both local and regional levels over a 20-year period. He has extensive experience in a variety of fields including product sales and marketing, customer support, supply chain and operation, service and go-to-market delivery as well as commercial financing with small medium businesses and large enterprises across a wide variety of industries. He has also held senior leadership positions at HP and GE, and owned his own business.
Richard joined HP in 2006 and has served as Vice President of Customer Support & Services in the APJ region, Vice President and General Manager for the printing group’s south Pacific region and Vice President and Managing Director of HP Financial Services APJ region.
Prior to HP, he was the Managing Director for GE Commercial Equipment Finance Australia & New Zealand (GE Capital) and Principal and Managing Director of ALC Finance Group (acquired by GE).
Richard is a member of the Service Executives Industry Board and the Technology Services Industry Association. He is also a Senior Associate of the Financial Services Institute of Australasia (FINSIA). Richard holds a Bachelor of Arts degree from The University of Western Australia in Perth.
He is based in Singapore.
Wed 26 Oct, 13:45pm - 14:20pm