Digital First

Wed 16 Nov, 09:00am - 11:00am

Speaker

Steve Brazier, President and CEO - Canalys

As President and CEO of Canalys since its founding in 1998, Steve Brazier delivers in-depth analysis, targeted trends insights and senior counsel to high-tech decision-makers. Now ranked as one of... [more]

Synopsis

As customers embrace digital options deeper in their businesses, their expectations of their technology partners will change. Functionality, reliability, performance and security will be minimum requirements (table stakes). Customers on the digital journey expect design and user experience requirements to be met by their technology providers. Analytics-enabled product, service and process design will affect strategy and operations like never before. Digital First by customers will challenge most existing channel partner business models to evolve fast and keep pace.